We aim to ensure customer satisfaction while maintaining fair trade practices.
Return Eligibility
- Custom-made, bulk, and wholesale orders are not eligible for returns.
- Retail orders may be reviewed on a case-by-case basis.
Damaged or Defective Items
- Claims must be submitted with photo evidence within a reasonable time of delivery.
- Approved claims may result in replacement or refund.
Refund Processing
- Refunds are processed through the original payment method.
- Processing time may vary depending on the payment provider.
Non-Refundable Situations
- Natural variations in handmade products
- Delays caused by customs or shipping carriers